Your privacy matters to us. This Privacy Policy explains exactly what personal data vipph.com collects, why we collect it, how we use it, and the rights you hold as a data subject under Philippine law.
Last updated: May 2026 | Compliant with the Data Privacy Act of 2012 (RA 10173)
Summary: vipph.com is committed to protecting the personal data of every Filipino player who uses our platform. We collect only what is necessary, we store it securely, we never sell it to third parties for marketing, and we give you clear tools to exercise your rights under the Data Privacy Act of 2012. This policy is written in plain English so you actually understand it — not just to satisfy a legal checkbox.
This Privacy Policy ("Policy") describes how vipph.com ("the Platform," "we," "us," "our") collects, uses, stores, shares, and protects the personal data of individuals ("you," "your," "Data Subject") who access or use the vipph.com website, mobile interface, games, payment systems, and related services (collectively, "the Services").
vipph.com operates in the Philippines and is subject to the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC). Where applicable, we also observe internationally recognized data protection principles consistent with those frameworks.
By registering an account on vipph.com or otherwise using our Services, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you must discontinue use of the Services.
This Policy should be read together with our Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated by reference.
For the purposes of the Data Privacy Act of 2012 and this Policy, vipph.com is the Personal Information Controller (PIC) in respect of the personal data you provide to us or that we collect about you in connection with your use of the Services.
We have appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data privacy laws. You may contact our DPO directly using the details provided in Section 14 of this Policy.
Data Protection Officer: [email protected]
All data privacy inquiries, access requests, and complaints should be directed to our DPO. We aim to respond to all written inquiries within fifteen (15) working days.
vipph.com collects personal data that is necessary, adequate, and not excessive in relation to the purposes for which it is collected. The categories of personal data we collect include:
Sensitive Personal Information: Where we collect data that qualifies as sensitive personal information under Section 3(l) of the Data Privacy Act of 2012 — such as government-issued ID numbers — we apply heightened security controls and process such data only to the extent strictly necessary for identity verification and regulatory compliance purposes.
vipph.com collects personal data through the following means:
The majority of personal data we hold is provided directly by you when you: register an account on vipph.com; complete identity verification (KYC) procedures; make a deposit or request a withdrawal; contact our customer support team; respond to surveys or promotions; or update your account profile settings.
When you access and use the vipph.com platform, we automatically collect certain technical and usage data through cookies, web beacons, server logs, and similar tracking technologies. This includes your IP address, device information, browser type, pages visited, and game session data. Please refer to Section 7 of this Policy for more information on our use of cookies.
We may receive personal data about you from third parties in the following circumstances:
vipph.com processes your personal data only for specified, explicit, and legitimate purposes. The table below sets out the primary purposes for which we process your data and the corresponding legal basis under the Data Privacy Act of 2012:
| Purpose of Processing | Legal Basis (RA 10173) |
|---|---|
| Account registration and management | Performance of a contract (Sec. 12[b]) |
| Identity verification (KYC) and age verification (21+) | Legal obligation (Sec. 12[c]); Legitimate interest (Sec. 12[f]) |
| Processing deposits and withdrawals | Performance of a contract (Sec. 12[b]) |
| Fraud prevention and anti-money laundering compliance | Legal obligation (Sec. 12[c]); Legitimate interest (Sec. 12[f]) |
| Providing customer support | Performance of a contract (Sec. 12[b]) |
| Responsible gaming monitoring and intervention | Legal obligation (Sec. 12[c]); Legitimate interest (Sec. 12[f]) |
| Sending promotional communications (with opt-in) | Consent (Sec. 12[a]) |
| Platform security and technical maintenance | Legitimate interest (Sec. 12[f]) |
| Compliance with PAGCOR and NPC regulatory requirements | Legal obligation (Sec. 12[c]) |
| Analytics and platform improvement | Legitimate interest (Sec. 12[f]) |
Where we rely on your consent as the legal basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To withdraw consent for marketing communications, you may update your preferences in your account settings or contact our DPO.
vipph.com does not sell, rent, or trade your personal data to third parties for their own commercial or marketing purposes. We share your data only in the following limited circumstances:
We engage trusted third-party service providers who process personal data on our behalf and under our instructions. These include:
All service providers are bound by data processing agreements that require them to process your data only on our instructions, maintain appropriate security measures, and comply with applicable data privacy laws.
We may disclose your personal data to PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), the Bureau of Internal Revenue (BIR), law enforcement agencies, or other government authorities where we are required to do so by applicable Philippine law, court order, or regulatory directive.
In the event of a merger, acquisition, restructuring, or sale of all or part of vipph.com's business, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you of any such transfer and the privacy practices of the acquiring entity prior to your data being transferred.
vipph.com uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyze usage patterns, and deliver a personalized experience. A cookie is a small text file placed on your device when you visit our platform.
You may control non-essential cookies through your browser settings. Most modern browsers allow you to refuse cookies, delete existing cookies, or receive a notification before a cookie is placed. Please note that disabling certain cookies may affect the functionality of the vipph.com platform, including your ability to log in or access certain features.
For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation. Common browsers used by Filipino players include Chrome, Firefox, Safari, and Samsung Internet.
vipph.com retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. Our general retention periods are as follows:
| Data Category | Retention Period |
|---|---|
| Account registration and identity data | Duration of account + 5 years after closure |
| KYC / identity verification documents | Duration of account + 5 years after closure |
| Financial transaction records | 10 years (AMLC and BIR compliance) |
| Game session logs | 3 years from date of session |
| Customer support communications | 3 years from date of last interaction |
| Marketing consent records | Until consent is withdrawn + 1 year |
| Technical and device logs | 12 months from date of collection |
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in a manner that prevents re-identification. Where data is anonymized rather than deleted, the anonymized data may be retained indefinitely for statistical and analytical purposes.
vipph.com implements a comprehensive set of technical and organizational security measures designed to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. Our security measures include:
While we take all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the security of your own account credentials. If you suspect that your vipph.com account has been compromised, please contact our support team immediately.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by vipph.com:
To exercise any of the above rights, please submit a written request to our Data Protection Officer at the contact details provided in Section 14. We will respond to all verified requests within fifteen (15) working days. We may require you to verify your identity before processing your request.
The vipph.com platform is strictly intended for individuals who are at least 21 years of age. We do not knowingly collect personal data from individuals under the age of 21. The minimum age for participation in casino-style gambling in the Philippines is 21 years, as prescribed by applicable law and PAGCOR regulations.
If we become aware that we have inadvertently collected personal data from a person under 21 years of age, we will immediately suspend the associated account, delete the personal data in question, and return any deposited funds in accordance with applicable regulations. If you believe that a minor has registered on vipph.com, please notify us immediately at [email protected].
Age Verification: vipph.com uses a combination of self-declaration, document verification, and third-party age verification services to enforce the 21+ requirement. We take this obligation seriously and invest in robust verification technology to prevent underage access to our platform.
Some of the third-party service providers we engage — including cloud infrastructure providers, KYC verification services, and game content providers — may be located outside the Philippines. Where your personal data is transferred to a country outside the Philippines, we ensure that appropriate safeguards are in place to protect your data to a standard equivalent to that required under the Data Privacy Act of 2012.
Such safeguards may include: contractual clauses approved by the National Privacy Commission; binding corporate rules where the recipient is part of a corporate group; or transfers to countries that have been assessed as providing an adequate level of data protection.
By using the vipph.com platform, you acknowledge and consent to the transfer of your personal data to countries outside the Philippines where necessary for the provision of our Services, subject to the safeguards described above.
vipph.com reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is displayed at the top of this page.
Where we make material changes to this Policy — changes that significantly affect your rights or the way we process your data — we will notify you by posting a prominent notice on the vipph.com platform and, where practicable, by sending a notification to your registered email address or mobile number.
Your continued use of the vipph.com platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree with the amended Policy, you must cease using the platform and may request account closure by contacting our support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by vipph.com, please contact our Data Protection Officer:
Data Protection Officer
Email: [email protected]
General Support: [email protected]
Response Time: Within 15 working days of receipt of a verified written request
If you are not satisfied with our response to your data privacy inquiry or complaint, you have the right to escalate the matter to the National Privacy Commission of the Philippines. The NPC accepts complaints through its official channels and provides guidance to data subjects on exercising their rights under the Data Privacy Act of 2012.
Six commitments that keep your personal information safe on our platform
Every login, deposit, and data exchange on vipph.com is protected by the same 256-bit SSL encryption standard used by Philippine banks. Your data travels securely — always.
vipph.com has appointed a dedicated DPO responsible for overseeing all data privacy matters. You can reach our DPO directly — no runaround, no generic support queue.
Your personal data is never sold, rented, or traded to third parties for their own marketing purposes. Full stop. We share data only where necessary to provide our services or comply with the law.
Our data practices are fully aligned with the Data Privacy Act of 2012 and the issuances of the National Privacy Commission. Filipino players can trust that their rights are respected and enforceable.
Access, correct, delete, or port your data at any time. Withdraw marketing consent in one click from your account settings. Your data rights are real and easy to exercise on vipph.com.
In the unlikely event of a data breach, vipph.com will notify the NPC within 72 hours and inform affected players without delay — in full compliance with NPC Circular 16-03.
Now that you know exactly how we handle your data, join thousands of Filipino players who trust vipph.com for a secure, fair, and genuinely enjoyable online casino experience. 21+ only. Please play responsibly.